Difficult Conversations: How to Discuss What Matters [email protected] Rs [Mrp:-750]

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Expert Review :

The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

Product Details :

Author Douglas Stone
Author Bruce Patton
Author Sheila Heen
Binding Paperback
Creator Roger Fisher
EAN 9780143118442
Edition 10 Anv Upd
IsAdultProduct 0
ISBN 0143118447
Label Penguin USA
Manufacturer Penguin USA
MPN 9780143118442
NumberOfItems 1
NumberOfPages 352
PackageQuantity 1
PartNumber 9780143118442
ProductGroup Book
ProductTypeName ABIS_BOOK
PublicationDate 2010-11-02
Publisher Penguin USA
SKU APX7687192491095412
Studio Penguin USA
Title Difficult Conversations: How to Discuss What Matters Most